Mystery Shopping

Do you need a secret shopper to evaluate your customer service or to find out how your business is operating when it’s not supervised?  Do you know how your business is being presented to your customers?  Mystery shopping is an excellent research method to give you a comprehensive, unbiased view of your operation from the point of view of your customer.

Our mystery shopping process is straight-forward and effective.

  • Objectives and goals reviewed
  • Shopper criteria outlined
  • Questionnaire/Survey developed for shoppers
  • Shop calendar provided
  • Data collected
  • Reports summarized with findings

Let W Marketing Services take the mystery out of how your business is operating.